14-Day Return Window

At Ziggumart, we offer a 14-day return policy, providing you with a two-week period from the day you receive your item to initiate a return, should you need to.

Return Eligibility

For your item to qualify for a return, it must remain in the pristine condition you received it - unopened and housed in its original packaging. Don't forget to have your receipt or proof of purchase handy.

Initiating a Return

Ready to start a return? Simply reach out to us at returns@ziggumart.com. Be aware, all returns should be directed to our address below:

Ziggu
IT Center Bldg, Shop #60, Al Raffa St
Dubai, UAE

Upon accepting your return, we'll provide you with a return shipping label and detailed instructions on the return process. Please note, any items returned without prior request will not be accepted.

For any inquiries regarding returns, feel free to contact us at returns@ziggumart.com.

Handling Damages and Issues

Upon receiving your order, please inspect it immediately. If you discover any defects, damages, or if the wrong item was sent, contact us right away so we can address and rectify the issue promptly.

Exchanges

Eager for an exchange? Simply return the original item. Once we've received and accepted your return, you're all set to make a new purchase for the desired item.

Refunds

Once your return is received and inspected, we'll inform you about the approval status of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Keep in mind, it might take a bit longer for your bank or credit card provider to reflect the refund.

Should the return be initiated for reasons not related to a faulty, damaged, or incorrect item, the responsibility for all related delivery charges, import fees, and duties falls on the customer.

If it's been over 15 business days since your return was approved and you haven't received your refund, please get in touch with us at returns@ziggumart.com.

Thank you for choosing Ziggumart.